I purchased Griffin's TuneFlex AUX SmartClick in January and it worked great. But recently the AUX cable started producing static and noise unless I pressed on the cable in a particular direction. Most likely, this is caused by a bad connection inside the AUX port on the Griffin device.

I contacted Griffin support via email and they requested that I call their support team. After talking to a support rep, they sent me an email with instructions on how to get a replacement. Here is the email they sent:

Hello

Rather than have you send us the defective product, we request taking a digital picture of the defective product destroyed. You can smash, burn or crack open in whatever way you would like, so long as you do so safely. Also, take a digital picture (or scan a copy) of your receipt. If you do not have the receipt, please let me know the timeframe of the purchase. PLEASE TAKE A BEFORE AND AFTER PHOTO.

Next, send me the pictures. Just reply to this email and attach the digital pictures of the defective part and the receipt or you can send it to my e-mail,shannon@griffintechnology.com.

Once I receive the email and verify the photos I will send a replacement to the address that you have provided below. In order to ensure that I receive your email, please limit the size of the email to around 3MB.


Name:
Shipping Address:
Phone:

I can then send you out a replacement.

Have a good day!

Shannon

Griffin Technology
Technical Support

Instead of trying to repair the defective device they would rather me destroy it and send a picture of the destroyed device. I guess they don't trust me when I tell them the device doesn't work and they want to ensure that I'm not trying to scam them into sending another device.

Using a hammer, I cracked open (suggested method of destruction in their email) the plastic body and laid the parts out for the after photo. I attached the photos you see in this post to an email along with a copy of my email receipt and sent it off to Griffin. I hope I destroyed it to their liking.